General Policies

1. Cancellations

Cancellations without penalty must be made before the start of the check-in day. For example:

• If check-in is January 1st and the policy allows cancellations up to 2 days prior, the cancellation must be made before 11:59 p.m. from December 29th.
• Exceptions may be considered with prior authorization from the hotel.

2. Early Check-out or No Show

Early check-out or no show will generate a penalty of 100% of the total reservation. Exceptions may be considered with prior authorization from the hotel.

3. Reservation Modification

Non-Refundablereservations do not allow date or name changes. Extending your reservation means maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.

4. Refunds

No refunds will be made for late check-in or early check-out. For flexible bookings with partial or full refunds upon cancellation, the refund will be processed within 10 business daysof appropriate request and confirmation.

5. Important Information

• Stay extensions require a new booking.
• All guests must be correctly registered during the reservation process. Failure to do so may result in additional charges at check-in.
• Accommodation for additional guests is not guaranteed.
• Guests under 18 years old must be accompanied by a parent or legal guardian at check-in.
• The price does not include additional charges for hotel services (e.g., minibar, phone calls) or applicable taxes and surcharges. These will be determined at check-out.

6. Non-Refundable Costs

By making a reservation, you accept that transaction fees and service charges are non-refundable. These fees will not be reimbursed in the event of cancellation, as they cover services processed during the booking confirmation.

Force Majeure Policy



1. Natural Disasters

A credit voucher will be issued for unused nights, valid for 1 calendar year. This voucher is non-transferable, non-refundable, and subject to availability and restrictions.

2. Natural Disaster Alerts

No penalties will apply for date changes within 72 hours of the alert being issued.

3. No-Shows

No penalties will apply for no-shows occurring from the alert issuance up to 5 days after the hotel resumes normal operations.

4. Early Departures

Guests departing early will not incur penalties and will receive a credit voucher for unused nights, valid for 1 year.

5. Rescheduling

The original rate will be honored for travel completed within 1 year of the original booking date. Rescheduling must be completed within 30 days of the natural disaster and will be subject to seasonal restrictions.

6. Policy Changes

This policy is subject to change without prior notice.